Open a file
Choose an E57, PLY, XYZ or TXT file. For PLY, XYZ and TXT select the source unit; E57 carries metres itself.
Support centre
From the first import to a finished measurement.
The steps below resolve the most common issues. If a problem continues, write to us — a description of the situation and the technical details is enough, and you do not need to send the scan itself.
Updated 15 September 2026Quick start
Wait for the import
The scan is converted once into an offline project. Large files take minutes; the finished project then opens immediately.
Look around the cloud
On a Mac, drag to orbit, Shift-drag or right-drag to pan, scroll to zoom. On an iPad, one finger orbits, two pan, pinch zooms.
Measure what you need
Pick a measurement under the ruler icon and select points in the cloud. Each point is verified at full resolution.
Cut out a room
Save a named box under Rooms & sections. A saved section opens without editing on; the pencil switches to editing.
Frequently asked questions
Importing a large file takes a long time or looks stuck.
The import reads the whole source file and builds levels of detail, so a file of several gigabytes takes minutes rather than seconds. The progress indicator advances as blocks complete. Keep the app in the foreground and the device on power.
The app offers Pro instead of opening a second project.
The free tier keeps one project. Buying Pro removes the limit. A project already on the device can always be reopened — the limit only applies to adding another.
I bought Pro on one device and cannot see it on another.
Sign in to both devices with the same Apple Account and use Restore purchase in the Pro screen. A purchase cannot move between different Apple Accounts.
I cannot select a point to measure inside a panorama.
Switch the mode to Panorama + cloud. A panorama on its own is a photograph; a verified three-dimensional point can only be taken where cloud points are under the cursor as well.
The cloud shifts as detail changes.
Projects imported by older versions pick different points at each level of detail. Re-import the original file; measurements and sections are unaffected.
The number of points shown on my iPad dropped.
The app lowers the point budget when the device cannot keep up or runs warm. Turn on the Performance overlay in the menu — the Thermal line says whether heat is the cause. The budget returns once the device cools.
Are my projects backed up to iCloud?
No. On iOS and iPadOS the project library is marked as excluded from backup, because a single project can be several gigabytes that the app can rebuild from the original scan. Keep your own backup of the original scans.
How do I get measurements out of the app?
CSV and JSON export are under the ruler icon. A PNG snapshot of the view is in the More menu.
Diagnostics
What to include in a support request
Safe technical information is enough. It lets us reproduce the problem without access to the contents of your scan.
Do not email complete scans. If a file is needed to reproduce the problem, we will agree on a safe way to hand it over first.
- device model and macOS, iOS or iPadOS version
- the app version shown in the menu
- the exact wording of the error and the step it happened at
- the format, approximate size and point count of the source file